Terms & Conditions

Last Updated: July 2023.
These Terms and Conditions are effective immediately.

Quality of Service

Please, Allow Me – Cleaning Services (in the future text “We”) promises to provide quality of service by:

  • Providing a professional cleaning service that is licensed, bonded and insured.
  • Providing trained cleaning technician(s) on the specified date(s) along with all agreed upon cleaning supplies and equipment.

To ensure the quality of service, it is necessary to:

  • Provide full access to the area We will be cleaning either by providing us with the key, door/lockbox code or ensuring someone will be onsite to welcome us. A lock out/short notice cancellation fee will be charged if we are unable to access your home within 15 min as this prevents us from honoring the appointments following yours.
  • Turn off any alarm system you might have. Otherwise, we won’t be held responsible for false alarms or misuse of the alarm system.
  • Prepare the area we will be cleaning in advance. in case the cleaning area is not ready for cleaning, it will reflect the overall time needed to prepare the area for cleaning and clean it.

In case of any damages done by our cleaning technician(s), we have Limited Liability protection for replacement or repair. The identical replacement will be attempted but not guaranteed.

Damage must be reported within 24 hours of service and after 30 days customer assumes liability. Please be aware that:

  • We cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Rescheduling, Cancellation and Lockout Policy

Rescheduling or Cancellation

Your scheduled time has been reserved and planned just for you. A minimum 48 hours within business hours (8am-6pm Monday through Thursday excluding holidays) is required to cancel or reschedule your appointment without penalty.

Failure to cancel/reschedule within 48 business hours or if a lock out with a 15 min or more delay will result in half the appointment quote being charged to the client and due the same day.

If you or anyone in your home get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning at no cost. Even though we sanitize your space, it is possible that we might transport germs to the next house or become sick ourselves. Out of respect for your technician and to be fair to all of our customers we prefer to wait until you are well again. On our end, a technician may call in sick as well to protect you and your family.

In case of extreme weather conditions that prevent your technician from getting to you, we will make every attempt to reschedule the scheduled cleaning as close as possible to the initial agreement.

Lockout policy

If for any reason we are sent away or locked out from your space, this is considered a short notice cancellation and you will be charged as such.

We will make every effort to work within the time frames requested but ask not to be sent away during our working hours.

Other Information

To meet customer needs and their satisfaction, We reserve the option to reevaluate rates at any time.

If a customer requests a change to service that differs from the original estimate, additional charges will be billed or a new estimate may be required.

Payment Options and Policies

We accept the following forms of payment:

  • cash (put in sealed envelopes addressed to the office)
  • credit/debit card (visa or mastercard)
  • bank transfer

For residential clients, all invoices are due upon completion of services unless otherwise agreed upon at time of scheduling, Ie weekly clients are often given the option to be billed one mutually agreed day of the month. In case the invoice payment is late, We reserve the right to add 3% late fee per week to the overdue sum.

For commercial clients, a credit card is required to have on file which will be charged on the mutually agreed day of each month.

For recurring cleaning services, We reserve the right to re-evaluate our charges at any time after the first year of services. In case of the change, We shall give you a 30-days advance notice for any changes.

24-hour SATISFACTION GUARANTEE

If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a technician back for a complimentary touch up. Thank you for understanding that any service dissatisfaction reported after 24-hours will not be taken into consideration.